Returns & Refunds

Our policy

Decants are filled by hand from full bottles, so we cannot accept returns or exchanges of opened decants, or returns because a fragrance was not to your taste. That is why we sell small sizes: so you can try a fragrance before committing to a full bottle.

Damaged, leaking or wrong items

If your order arrives damaged or leaking, or you received the wrong item, we will replace or refund the affected item. Please:

1. Tell us within 48 hours of delivery.
2. Include your order number.
3. Attach a photo or unboxing video showing the problem.

Send this through our Contact page. Reports made after 48 hours, or without photo or video evidence, may not be eligible.

How refunds are paid

Approved refunds are made to the original payment method. For cash on delivery orders, we refund by UPI or bank transfer. The time it takes to reach your account depends on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible through our Contact page.